Shipping policy

Shipping and Payment

Shipping Methods:

On our online store, we offer a variety of delivery options to ensure fast and convenient shipping of your orders.

  • Courier Delivery: We use verified courier services to deliver your orders directly to your home. We partner with these reliable carriers:
    • Slovenská pošta: A traditional courier service that delivers to any address within Slovakia.
    • Zásielkovňa: A reliable service that allows delivery to your home address or one of our selected pickup locations.
    • DPD: An international courier service that offers fast delivery to your address.
    • Packeta (Heureka): A popular service in Central Europe that delivers directly to your home or a selected pickup location.

Shipping Costs:

Shipping costs depend on your location and selected delivery method:

  • Slovenská pošta / Zásielkovňa / Packeta (Slovakia): starting at 3.50 € up to 5.90 € depending on the destination.
  • Delivery to EU countries (Czech Republic, Hungary, Poland, Austria, and others): Shipping costs range from 6.90 € to 12.90 € depending on the country and delivery method.

Parcel Tracking:

After your order is shipped, you will receive an email with a parcel tracking link so you can follow the delivery progress.

Delivery Times:

  • Slovakia: Typically 3 to 5 business days.
  • EU Countries (Czech Republic, Hungary, Poland, Austria, and others): Typically 5 to 10 business days, depending on the delivery country.

Payment Methods:

We offer several secure payment methods so you can choose the one that best suits you:

  • Card Payment (Visa, MasterCard, Maestro): You can pay directly through our secure payment gateway.
  • PayPal: A secure payment method using your PayPal account.
  • Bank Transfer: If you prefer to pay via bank transfer, we will send you an invoice after your order is completed with the details needed to pay to our bank account.
  • Cash on Delivery: This payment method is only available for customers in Slovakia. Payment is made to the courier upon delivery.

Payment Security:

All payments are processed through secure payment gateways that protect your personal and payment information.

Parcel inspection upon delivery

Please inspect your order immediately upon delivery or collection for any visible damage to the packaging or the product.

If the parcel is damaged, please notify the courier or collection point staff immediately. Ask them to prepare a written damage report or refuse to accept the shipment.

Please keep the damaged packaging and take photos of:

  • the outer packaging;
  • the shipping label;
  • the damaged product;
  • the damage report issued by the delivery service.

If the damage was not visible immediately, please contact us within 48 hours of receiving the shipment and provide the photos listed above together with your order number.

Accepting the parcel without a recorded claim may significantly complicate the carrier’s handling of the complaint.

We review each case individually. After receiving the necessary documentation, we may — depending on the circumstances and product availability — offer a replacement or an alternative solution as a gesture of goodwill.

Your statutory consumer rights remain unaffected.